Frequently Asked Questions

At MAK Dermatology, we believe that informed patients are confident patients. Whether you’re visiting us for a medical concern or exploring cosmetic treatments, our goal is to provide thoughtful, personalized guidance so you can feel at ease knowing your skin is in expert hands.

Below are answers to some of the most common questions we receive. If you don’t see your question here, our team is always happy to help.

Insurance & Payment

Do you accept insurance?

We accept a range of insurance plans for medical dermatology visits, including rashes, acne, moles, and skin cancer screenings.

If you would like to confirm your coverage, please contact our office at info@makdermatology.com or submit your insurance details through our contact page for verification.

Cosmetic services are not covered by insurance and are offered on a self-pay basis. We will always review pricing with you in advance of any treatment.

Please note:

Co-pays, deductibles, and any non-covered services are due at the time of visit
If we are out-of-network with your plan, payment is collected at the time of service, and we are happy to provide documentation for reimbursement submission
Referrals (if required by your plan) are the patient’s responsibility
Coverage varies by plan, and some services may be only partially reimbursed

If you have any questions, our team is happy to assist you in understanding your benefits prior to your visit.

What forms of payment do you accept?

We accept all major credit and debit cards, as well as checks and Zelle. We do not accept cash.

What is your return policy?

Products may be returned within 14 days of purchase if they are unopened, unused, and in original packaging. Damaged, opened, or used items are not eligible.

Approved returns are credited to your account for use toward another product or future visit — no cash refunds.

Appointments

What should I expect at my first visit?

After scheduling, you will receive an email verification to your preferred e-mail to access the MAK Dermatology patient portal via ***com. Please fill out your medical history online before you arrive for your appointment if possible, and plan to arrive 15 minutes prior to your appointment time to allow for check-in.

Items to bring to all your appointments are:

1. Valid Photo ID
2. Insurance Cards, both Primary and Secondary
3. Valid Credit Card/HSA Card
4. List of Current Medications

Do I need a referral to make an appointment?

Referrals are not required by our office, but may be required by your insurance plan. It is the patient’s responsibility to obtain a referral if your plan requires one.

What are your appointment and cancellation policies?

We ask for at least 48 hours notice for any appointment changes. Patients arriving more than 15 minutes late may need to reschedule.

Fees for late cancellations and no-shows:

Medical appointments $100
Cosmetic & hair restoration appointments $250

All cancellation fees are non-refundable.

We appreciate your understanding and cooperation in helping us provide a seamless experience for all patients.

Cosmetic Services

Is there a consultation fee for cosmetic visits?

During your cosmetic consultation, Dr. Kahn will evaluate your concerns, provide a thorough treatment plan, and answer all your questions.

The consultation fee is $350, which is applied toward the cost of your procedure. Your procedure may be performed the same day or within 3 months of the consultation.

The consultation fee is non-refundable and non-transferable.

Do you offer financing for cosmetic treatments?

Unfortunately, we do not offer financing at this time.

Still have questions?

We’re here to help. Please don’t hesitate to reach out with any additional questions! Our team is always happy to guide you in finding the right care for your skin.